How Can We Help You?

Easy and Secure Payment Options

At Hitchworks, we offer a variety of payment methods to make your shopping experience as convenient as possible. You can choose from the following payment options:

• Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• PayPal: Pay quickly and securely with your PayPal account.
• Bank Transfer: For larger orders, you may choose to pay via direct bank transfer. Please contact our customer service team for bank details and further instructions.

Your Security is Our Priority

We take your payment security seriously. All transactions are encrypted and processed through secure payment gateways to ensure your personal and financial information is protected. We never store your credit card details on our servers.

• SSL Encryption: Our website is protected with SSL (Secure Socket Layer) encryption, ensuring that your payment information is safely transmitted.
• PCI Compliance: Hitchworks adheres to the Payment Card Industry Data Security Standard (PCI DSS), which ensures that we meet the highest standards for processing, storing, and transmitting credit card information.

Billing & Invoicing Details

Please ensure that your billing information matches the details on your payment method. If you encounter any issues with payment or need to update your billing details, our customer service team is here to help.

• Billing Address: Your billing address must match the address on file with your payment provider to avoid any delays in processing your order.
• Invoices: After your purchase, an invoice will be sent to your registered email address. If you require a physical copy or need to make any changes, please contact us.

Having Trouble with Payment?

If you experience any issues during the payment process, here are some steps you can take:

• Double-check your details: Ensure all payment information is entered correctly, including your card number, expiration date, and CVV.
• Try a different payment method: If one method isn’t working, try an alternative option like PayPal or another credit card.
• Contact Your Bank: Sometimes, payments are declined by your bank for security reasons. Contact your bank to resolve the issue.
• Reach Out to Us: If you’re still having trouble, please get in touch with our customer service team. We’re here to help resolve any issues and ensure your order goes through smoothly.

Reliable and Fast Shipping

At Hitchworks, we know that getting your products quickly and securely is important. That’s why we offer a variety of shipping options to meet your needs:

• Standard Shipping:
  Delivery Time: 5-7 business days.
  Cost: Calculated at checkout based on your location and order size.

• Expedited Shipping:
  Delivery Time: 2-3 business days.
  Cost: Additional charges apply, calculated at checkout.

• Overnight Shipping:
  Delivery Time: 1 business day.
  Cost: Premium charges apply, available at checkout.

Where We Ship

We are proud to offer shipping across the United States, including Alaska and Hawaii. For international shipping, please contact our customer service team to discuss available options and shipping rates.

• Domestic Shipping: We ship to all 50 states, including P.O. Boxes, APO/FPO addresses, and U.S. territories.
• International Shipping: For orders outside the U.S., please reach out to our customer service team. International shipping costs and delivery times vary based on destination and customs processing.

Processing Your Order

Once your order is placed, our team works diligently to process and ship it as quickly as possible.

• Processing Time: Orders are typically processed within 1-2 business days. Orders placed after 2 PM EST or on weekends/holidays will be processed the next business day.
• Order Confirmation: You will receive an order confirmation email with your order details. Once your order is shipped, you will receive a shipping confirmation with tracking information.

Track Your Shipment

Stay updated on your order status with real-time tracking.

• Tracking Number: Once your order ships, you’ll receive a tracking number via email. Use this number to monitor your package’s journey to your doorstep.
• Tracking Updates: You can track your order directly on our website or through the carrier’s website. If you have any issues or need assistance, our customer service team is here to help.

Handling Delays

While we strive to ensure timely delivery, unexpected delays can occur due to weather, holidays, or other unforeseen circumstances.

• Carrier Delays: Please note that delivery times may be affected by the shipping carrier. We will do our best to inform you of any significant delays.
• Contact Us: If your order is delayed beyond the expected delivery date, please contact us for assistance. We’ll work with you and the carrier to resolve the issue as quickly as possible.

Understanding Shipping Costs

Shipping and handling charges are calculated based on the weight, dimensions, and destination of your order. These charges will be displayed at checkout before you complete your purchase.

• Bulk Orders: For large or bulk orders, additional shipping charges may apply. Please contact us for a customized shipping quote.

Reporting Issues with Your Shipment

We take every precaution to ensure your order arrives safely, but if you encounter any issues, we’re here to help.

• Damaged Packages: If your package arrives damaged, please take photos of the damage and contact our customer service team within 48 hours of receiving your order. We’ll arrange for a replacement or refund as needed.
• Lost Packages: If your tracking shows that your package was delivered but you haven’t received it, please contact us immediately. We’ll work with the carrier to locate your package or send a replacement.

Hassle-Free Returns & Exchanges

At Hitchworks, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges policy to ensure your experience with us is positive.

Conditions for Returning Items

We accept returns on most items within 30 days of the delivery date, provided they meet the following conditions:

• Unopened & Unused: Items must be in their original packaging, unused, and in the same condition as when you received them.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.
• Exclusions: Custom or special-order items, as well as clearance items, are non-returnable unless they are defective or damaged.

Easy Steps to Start Your Return

1. Contact Us: Email our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
2. Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
3. Include RMA Number: Clearly write the RMA number on the outside of the package.
4. Ship the Item: Send the package to the return address provided by our customer service team. You are responsible for the shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

Note: We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds & Credit Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Refunds: If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).
• Rejected Refunds: If your return does not meet our return criteria, we will contact you to discuss the next steps.

Need a Different Item?

If you need to exchange an item for a different size, color, or model:

1. Contact Us: Reach out to our customer service team to request an exchange.
2. Return the Original Item: Follow the standard return process to send back the item you wish to exchange.
3. Place a New Order: Once your return is processed, place a new order for the desired item. If the new item is of lesser value, we will issue a refund for the difference. If it is of higher value, you will be required to pay the difference.

Note: We recommend placing a new order as soon as possible to ensure availability, especially for high-demand items.

Handling Issues with Your Order

If you receive a damaged or defective item, we apologize for the inconvenience and will make it right:

• Contact Us Immediately: Please contact our customer service team within 48 hours of receiving your order.
• Provide Details: Include photos of the damage or defect, along with your order number, so we can assess the situation.
• Replacement or Refund: We will arrange for a replacement to be sent out or issue a full refund, including shipping costs.

Items That Cannot Be Returned

Certain items are non-returnable, including:

• Custom or Special-Order Items: Products that are custom-made or ordered specifically for you.
• Clearance Items: Products marked as “final sale” or “clearance.”

Returns from Outside the U.S.

For international returns, please contact our customer service team for specific instructions. You will be responsible for return shipping costs, including any duties or taxes.

Uncompromising Quality in Every Part

At Hitchworks, we are committed to delivering the highest quality trailer parts and accessories. Our products are designed and manufactured to meet the most stringent industry standards, ensuring they perform reliably under the toughest conditions.

• Rigorous Testing: Every product undergoes rigorous testing to ensure it meets our high standards for durability, strength, and performance. From hitches to jacks, each component is built to last.
• Premium Materials: We use only the finest materials in our manufacturing process to ensure our parts are not only reliable but also resistant to wear and tear.
• Industry Standards: All Hitchworks products comply with industry regulations and standards, providing you with peace of mind and assurance of quality.

Your Safety is Our Priority

Safety is at the core of everything we do at Hitchworks. We understand that reliable trailer parts are crucial for your safety on the road, which is why we prioritize safety in every step of our design and manufacturing process.

• Safety Testing: Our products undergo extensive safety testing to ensure they perform flawlessly in real-world conditions. This includes stress testing, load testing, and environmental testing to simulate extreme conditions.
• Certifications: Many of our products carry industry certifications that confirm their safety and reliability, such as DOT (Department of Transportation) certification for our hitches.
• Instructions & Guidelines: We provide clear installation instructions and safety guidelines with every product to ensure proper usage and maintenance. Following these guidelines will help you get the most out of your Hitchworks products while staying safe.

Always Striving for Better

At Hitchworks, we believe there’s always room for improvement. That’s why we are constantly researching, innovating, and refining our products to meet the evolving needs of our customers and the industry.

• Customer Feedback: We value your feedback and use it to continually improve our products. If you have any suggestions or concerns, we encourage you to share them with us.
• Innovation: Our dedicated R&D team is always working on new designs and materials that enhance the safety, durability, and functionality of our products.
• Quality Assurance: Our quality assurance process doesn’t stop at the factory. We regularly review and update our quality control procedures to ensure that every product that leaves our facility meets our high standards.

Confidence Backed by Warranties

We stand behind the quality of our products with comprehensive warranties and exceptional customer support.

• Product Warranties: Most Hitchworks products come with a manufacturer’s warranty that covers defects in materials and workmanship. Please refer to the specific product page for warranty details.
• Customer Support: If you encounter any issues with your product, our customer service team is here to help. We’re committed to resolving any problems quickly and efficiently to ensure your complete satisfaction.